I've been involved with both these online entities for many years, and seen many different styles of service. What's flummoxed me lately is a style that refuses to follow established guidelines, accept advice and listen to democratic discussion because of this stated reason: "I'm doing the job, so it will be done the way I see fit." Not only that, there seems to be a strong tendency toward self-pity for taking on the job in the first place, and an expectation that others should agree to whatever the trusted servant does because they are beholden to this person for taking on the position.
I have lots of arguments for why it shouldn't be this way. Most of them are fairly well explained in our AA literature on service such as The A.A. Group . . . Where it all begins http://www.aa.org/assets/en_US/p-16_theaagroup.pdf and the A.A. Service Manual as well as other sources you can find on this page http://www.aa.org/pages/en_US/getting-i ... al-service
Sure, they're doing a job, but that doesn't mean that they're in charge. In fact, as we constantly tell each other, we're but trusted servants.
I see however certain expectations of privilege in people holding AA service positions, when in fact the job means pushing down ego and accepting that I don't get my way. Doing the work doesn't bring any more right to be heard than just being a member. On the contrary, it means less chance because our job is to make sure that others are heard.
I've heard the argument now from so many areas that it's starting to make me really sad. "You're lucky I'm here to do this job, don't you think I deserve to have my way?" "No one else wants to do this, so shut up and listen to me."
I've been lucky in having really good examples of service to follow. I needed their examples. I had a lot to learn. They told me where to find the guidance in the literature and they patiently explained the reasons for the way they behaved.
I don't think it's their fault, or mine either, that the word "service" is starting to mean "authority" and the description "trusted servant" is starting to mean "boss." I think it's, sadly, a natural progression, one noted in a quote attributed to François-René de Chateaubriand, a French writer, politician, diplomat, and historian who died in 1848:
I'm trying not to sound jaded but I don't have much control over my tone. What I'm talking about is the fact that I have experienced days of service, and seen wonderful things put in place, and now perhaps I'm seeing days of special privilege. After that, destruction?“In the days of service all things are founded; in the days of special privilege they deteriorate; and in the days of vanity they are destroyed.”
Ann